Refund Policy

1. Our Guarantee

We stand behind our service. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the date of purchase. No lengthy explanations required.

2. Eligibility

To be eligible for a refund, your request must meet the following conditions:

• The request is submitted within 30 days of the original purchase date
• The request is submitted by the original purchaser
• Your completed filing packet has not already been filed with a bankruptcy court

If your packet has already been filed with the court, we are unable to issue a refund, as the service has been fully rendered.

3. How to Request a Refund

To request a refund, contact us at [email protected] with the following information:

• The email address used at checkout
• Your PayPal transaction ID (found in your PayPal receipt)
• A brief note about why the service was not the right fit

You can also submit your request through our contact form.

4. Processing

Refund requests are reviewed and responded to within 2 business days. Approved refunds are returned to the original payment method via PayPal. Processing time after approval is typically 3 to 5 business days, depending on your bank.

5. Exceptions

The following are not eligible for a refund:

• Purchases made more than 30 days prior to the refund request
• Cases where a completed packet has already been filed with a bankruptcy court
• Requests submitted by someone other than the original purchaser

If you have a situation that falls outside these guidelines and believe a refund is warranted, reach out — we will review it on a case-by-case basis.

6. Contact Us

Questions about this policy or your specific purchase:

• Email: [email protected]
• Contact form: ezbknow.com/contact